Manager – Operations

Role Overview

We are seeking a highly driven and analytical Manager – Retail Fulfilment Operations to own end-to-end retail dispatch operations. This role will be responsible for leading the complete fulfilment journey—from order allocation and warehouse execution to dispatch, supplier coordination, and SLA adherence.

Key Responsibilities

Retail Dispatch Operations Ownership - Own end-to-end retail dispatch operations for both App and Non-App orders across all fulfilment channels.
Warehouse Operations - Own warehouse inward and outward operations, ensuring inventory readiness and dispatch efficiency. Drive warehouse productivity, dispatch accuracy, and inventory control.
Performance & KPI Accountability - Own and deliver on critical KPIs, like Dispatch/Delivery TAT & compliance to promised timelines, Return and Cancellation, Warehousing Dispatch TAT. Establish solid governance through daily, weekly, and monthly operational reviews supported by data-driven dashboards.
Operational Excellence - Drive structured,



process-led operations for scalability and operational consistency.
SOP Development & Process Governance - Build, implement, and continuously improve Standard Operating Procedures (SOPs) aligned with business expectations. Ensure adherence to SOPs across warehouse and supply operations teams.
Process Optimization - Continuously improve warehouse and Marketplace orders dispatch workflows to enhance productivity. Identify automation opportunities to reduce manual effort and improve operational visibility.
Dashboarding & Business Visibility - Develop KPI trackers and exception reports for proactive decision-making. Drive review mechanisms with actionable insights for continuous improvement.
Supplier Performance Management - Monitor supplier dispatch performance and SLA adherence and collaborate with supplier partners to improve fulfilment efficiency

Requirements

Education - Bachelor's degree in Engineering, Supply Chain, Operations, Log

📌 Operations Manager (Gurugram)
🏢 AGRIM
📍 Gurugram