KEY ACCOUNTABILITIES
Responsibilities:
- Develop and lead the IT Service Management framework across Service Strategy, Design, Transition, Operation, and Continual Service Improvement within the ITIL framework.
- Drive the implementation of the ITSM framework and COBIT Governance Framework in GMR Group.
- Provide strategic direction and goal-setting for IT strategy and operations.
- Lead cross-process compliance and design coordination within the IT operations team and across the GMR organization.
- Manage the service transformation, metrics, reporting, and the overall IT Service delivery for GMR Group.

KEY ACCOUNTABILITIES - Additional Details
Manage ITSM deployment for Unified IT Service Desk Program
EXTERNAL INTERACTIONS
• Vendors and Other stakeholders
INTERNAL INTERACTIONS
Interact with employees (local & Other locations) on a regular basis to understand their needs,



be respond to them on all their IT related issues
Interact with Accounts & Finance department for Vendor Payments
Interact with all stakeholders in all processes of ITSM for GMR Group
EDUCATION QUALIFICATIONS
• Engineering Degree or equivalent in an IT or similar discipline from an institute recognized by UGC / AICTE
RELEVANT EXPERIENCE
•08-10 years of work experience in IT preferably in Infrastructure or a related domain. Demonstrable experience in process understanding and process improvement.
•Must have solid Communication skills as this position will have direct interaction with senior management
•Vendor management & Management of IT Outsourcing Services for an organization a definite advantag

📌 Lead - Enterprise IT (Delhi)
🏢 GMR Airports
📍 Delhi