As the Customer Service Manager, you will play a pivotal role in supporting customers/students throughout their learning experience. Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication. Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to contribute to their overall growth.
Key Responsibilities:
Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives.
Host weekly group calls and live sessions, providing support and guidance.
Respond to chats and engage with the community in our client’s Facebook Group.
Participate in Monday morning meetings and other scheduled sessions.
Handle various administrative tasks as needed, including managing CRM updates and communications.
Maintain a skilled appearance for live calls and interactions.
Assist with client onboarding and ensure they have a positive experience with the program.
Be open to versatile scheduling,



including evenings and weekends as required for events.
Support client success through excellent communication, multitasking, and time management.
Flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST.
Minimum 3 years in customer service; preferred 3 years in sales.
Experience in roles such as social work, teaching, or other people-centric positions is a plus.
Exceptional writing and verbal communication skills.
Proficient with CRM systems (experience with GoHighLevel is a plus), Zoom, calendar bookings, spreadsheets, and other digital tools.
A positive, professional attitude with a belief in self-improvement and personal responsibility.
Excellent interpersonal skills and the ability to thrive in high-stress situations.
A strong desire to learn and develop within the team.
Must be able to work 20-25 hours per wee

📌 Customer Service Manager (India)
🏢 CrewBloom
📍 India