Integrations Specialist – Job Description
Department: Customer Services – Implementation & Onboarding (I&O;)
Title: Advanced Specialist, Customer Service
Location: India
Role Summary
The Integrations Specialist is an individual contributor responsible for
managing the integration of Pearson’s digital product portfolio with third-party
platforms used by customers, including LMS and API-based integrations such as
LTI 1.3.
This role serves as the primary operational owner for integration onboarding
workflows, ensuring consistent execution from intake through setup,
configuration, testing, customer enablement, deployment, troubleshooting, and
closure. The Specialist collaborates with customers, internal teams, Technology,
Product, Sales, Support, and external vendors to deliver scalable, standardized,
and customer-ready integrations.
The role is execution-focused, with high involvement during setup and
advanced/custom integration phases, including customer-facing guidance, issue
triage, escalation management, and structured reporting on project status,
milestones, KPIs,
and success metrics.
Scope and Accountability
* Own delivery of post-sale integration onboarding requests triggered via
customer demand
* Execute onboarding workflows across LTI and API integrations, from intake to
go-live
* Act as the primary coordination point between customers, internal teams,
Technology/Product, and external vendors for standard and advanced/custom
integration setup
* Ensure alignment with defined workflows, SOPs, and commercial scope
* Drive consistency, documentation, scalability, quality standards, and
transparent status reporting across integration processes
Key Responsibilities
1. Integration onboarding execution (End-to-End)
* Manage onboarding lifecycle:
* Intake and eligibility validation (forms / qualification logic)
* Customer onboarding guidance and documentation sharing
* Coordination of initial setup calls and configuration steps
* Creation and tracking of tech
📌 Integrations Specialist (India)
🏢 Pearson
📍 India