Description

Job Summary:

We seek a highly skilled Application Engineer to provide advanced support for eDiscovery applications. This role involves complex problem-solving, SQL script development, comprehensive documentation, and mentoring of junior staff. The ideal candidate will have a deep understanding of IT systems, particularly in eDiscovery environments, with certifications in relevant eDiscovery applications and a strong background in application troubleshooting and SQL scripting. The role is ‘hands-on’ and will require an individual with the ability to learn and adapt to current technologies. You will be expected to understand and adhere to best practices during planning and day-to-day execution of operations. The Application Engineer reports to the Operations Manager and is an Operations team member.

Role And Responsibilities

Advanced Support: Provide escalated support for eDiscovery applications such as Relativity and Brainspace. Address complex technical issues in collaboration with Systems, Storage, and Network Engineers.
System Management: Enhance the security,



reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process.
Technology Oversight: Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching.
SQL Development: Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases.
Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.
Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.
Training & Mentori

📌 Application Engineer (Coimbatore)
🏢 Repario
📍 Coimbatore