Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:
Specializes in providing realtime support via phone/chat/email to employee end users. Responds to, researches, diagnoses, and resolves problems through realtime discussions/chat with users. Resolves less complex problems immediately, escalating more complex problems to senior level support.



Senior level roles require broad knowledge of job procedures and tools obtained through extensive IT work experience and may require skilled education or certification.
Has full proficiency gained through IT Support-related training and considerable work experience.
Completes work with a limited degree of supervision.
Likely to act as an informal resource for colleagues with less experience.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective to problems and spots new, less obvious solutions.

About you

Qualifications:
Minimum of 5 years of experience.
May require vocational or technical education, or equivalent experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with acce

📌 Senior Analyst (India)
🏢 Gallagher
📍 India