At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a wide-ranging and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
Customer Solution Manager
POSITION PURPOSE:
The primary responsibility of this role includes managing day-to-day order-to-bill operations that realizes highest levels of customer satisfaction for PH/CH/RAD divisions. The position is responsible for developing customer relationships and drive joint value creation projects as fulfilment lead through effective collaboration with internal and external stakeholders. The position holder oversees monitoring, reviewing,



and improving/maintaining processes and procedures to leverage efficiencies while maintaining compliance.
Under DSO structure, He/she reports to customer solution pool lead as R-line and executes key tasks and responsibilities with close collaboration with local work squad colleagues for business deliveries/outcome. Local A line manager supports on local administrative topics.
This job serves to add value to the business by managing the local order-to-bill services whilst respecting the implementation of local norms and laws as well as according to the divisional needs, with the overall goal ensuring customer satisfaction.
YOUR TASKS AND RESPONSIBILITIES:
Act as first point of contact to manage escalations and exceptions from service delivery network where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, resolutions for blocked or incomplete orders, price and rebate, claims an

📌 Customer Solution Manager (Thane)
🏢 Bayer
📍 Thane