Job Role- SAP Customer Relationship Management (CRM)
Location- Kolkata
Total IT Experience: 7 to 13 Years
Interview Mode: Virtual (MS Teams)
Job Summar
yWe are seeking an experienced SAP CRM Service Consultant to implement, configure, and support SAP CRM Service solutions. The candidate will work closely with business stakeholders to analyze service management requirements, optimize customer service processes, and deliver effective SAP CRM Service solutions. The role involves configuration, integration, testing, user training, and production support to ensure seamless service operations and enhanced customer satisfaction
.
Key Responsibiliti
esAnalyze business requirements and translate them into SAP CRM Service solution
s.Configure and customize SAP CRM Service functionalities, includin
g:Service Reques
tsService Orde
rsService Contrac
tsComplaints & Returns Manageme
ntInstalled Base Manageme
ntWarranty Manageme
ntImplement and maintain service process workflows and business rule
s.Integrate SAP CRM Service with SAP ECC, SAP S/4HANA, SAP CS, and other third-party application
s.
Required Skills & Qualificati
onsBachelor’s degree in computer science, Information Technology, Engineering, or related fie
ld.5+ years of experience in SAP CRM Service implementation and support projec
ts.Robust knowledge
of:SAP CRM Service Mod
uleService Request Managem
entService Order Process
ingInstalled Base & Warranty Managem
entMaster Data Managem
entCRM Middlew
areExperience in SAP CRM integration with ECC/S4HA
NA.Understanding of SAP CRM Web UI configurati