Role Summary

We are seeking a highly skilled Process Lead to drive continuous improvement across our eCommerce landscape, which consists of multiple Scrum teams, including pricing, product content & publication, webshops, sales channels, dropshipping & B2B, order management, customer service, and (email) marketing.

The ideal candidate is a highly proactive, data-driven, hands-on professional with a robust sense of ownership who can drive meaningful change by identifying inefficiencies, optimizing workflows, and ensuring that our processes align with business objectives and regulations to enhance operational efficiency, customer experience, and overall performance.

Job Description
Change Management & Execution: Act as a Change Manager, ensuring that process improvements are successfully implemented. Drive adoption, document, provide training, and remove roadblocks to ensure sustained change.
Process Optimization: Analyze and optimize business processes across eCommerce teams to improve efficiency, reduce bottlenecks, and enhance automation.
Continuous Improvement:



Identify recurring issues and propose sustainable solutions that align with business growth and scalability.
Portfolio Management: Play an integral role in portfolio management by assessing the impact of new projects and initiatives. Ensure that proposed changes are evaluated against existing processes, identifying which teams and departments will be affected and how.
Automation & AI: Work closely with technology teams to identify opportunities for automation and AI.
Standardization, Documentation & Governance: Establish and document best practices, frameworks, and process guidelines for consistent execution across teams, while maintaining clear visibility of key eCommerce processes and ensuring proper governance around process changes.
Data-Driven Decision Making: Use key performance indicators (KPIs) and data insights to measure process effectiveness and recommend improvements.
Cross-Team Collaboration

📌 eCommerce Process Lead (Hyderabad)
🏢 vidaXL
📍 Hyderabad