About Position:

We are seeking a Senior Telecom BSS Technical Lead with strong expertise in Java-based enterprise systems and front-end BSS platforms. This role focuses on designing, supporting, and optimizing large-scale Telecom BSS applications such as CRM, eCare, POS, and Order Management systems, with deep involvement in production troubleshooting, performance optimization, and cross-functional collaboration.

Role: L3 Support
Location: Bangalore
Experience: 5 to 8 Years
Job Type: Full time Employment

What You'll Do:

Provide technical leadership and support for front-end Telecom BSS systems (CRM, eCare, POS, Order Management)
Design, develop, and support enterprise-grade Java applications in microservices or distributed architectures
Diagnose and resolve complex production issues using JVM analysis, garbage collection tuning, heap and thread dumps
Troubleshoot front-end issues across JavaScript frameworks, HTML, CSS, browser tools, APIs, and network layers
Monitor system health and user experience using observability tools such as Splunk, Dynatrace, New Relic, or Grafana




Support and enhance Telecom BSS processes including customer onboarding, account management, order capture, provisioning, and service management
Design and optimize data models across SQL and NoSQL databases including Couchbase
Tune database performance using N1QL queries and cluster-level optimizations
Implement and support DevOps practices including CI/CD pipelines, automation, Docker, Kubernetes, and Ansible
Maintain operational runbooks, monitoring dashboards, and deployment automation
Work closely with Product, Engineering, Network, and Operations teams to resolve critical incidents
Follow ITSM processes using tools like ServiceNow or Jira, including incident, problem, and change management
Mentor junior engineers and guide teams on troubleshooting and operational best practices
Participate in architecture discussions, design reviews, and production readiness activities

Expertise You'll

📌 Support (Bengaluru)
🏢 Persistent Systems
📍 Bengaluru