AREA(S) OF RESPONSIBILITY

Lead pre-sales pursuits (RFPs, RFIs, proactive proposals) across AIOps, Service
Assurance, Infra & Application Monitoring, Event Management, and
Automation/Orchestration — including multi-tower and managed-services deals.

* Architect end-to-end AIOps and observability solutions that ingest,
normalize, and correlate high-volume telemetry (metrics, logs, traces,
events) across cloud, on-prem, and hybrid estates to reduce client MTTD/MTTR.
* Design and embed Agentic AI solutions — autonomous/multi-agent frameworks,
LLM-powered and function-calling agents — into enterprise ITSM and IT/Cloud
Operations workflows.
* Conduct technical discovery and value-discovery workshops; convert client
SLAs and reliability objectives into measurable SLIs/SLOs.
* Create solution designs, architecture blueprints, effort estimates, scope of
work (SoW), and pricing inputs in partnership with sales, bid, finance, and
delivery teams.
* Lead OEM/tool evaluations and POCs, balancing features, scale, cost, and
integration complexity; leverage OEM partnerships (Aisera, ServiceNow,




Dynatrace, Splunk, etc.) for joint pursuits.
* Contribute to order-booking and revenue targets for the pursuit pipeline;
review pricing benchmarks and effort-estimation models

* Act as the technical SME and trusted advisor in client orals, solution
defense, and stakeholder discussions; own objection handling and win-theme
alignment.
* Map client requirements into platform capabilities and a transparent implementation
roadmap.
* Define, build, and present compelling demos and Proof-of-Value (PoV)
engagements; maintain reusable demo assets and reference architectures.
* Ensure a clean solution-to-delivery handover — transitioning architecture,
scope, and assumptions to project/delivery teams for successful execution.
* Build the practice: develop reusable solution accelerators, estimation
models, capability decks, and reference documentation; mentor solution and
delivery engineers on AIOps patterns

📌 Sr Architect (Pune)
🏢 Birlasoft
📍 Pune