Essential Functions
* Provides high quality customer service in resolving queries of client
customers by obtaining, analyzing and verifying the accuracy of their queries
or funding transactions in a timely manner.
* Provides inbound phone support on various Product lines.
* Initiates required action for response to customer service requests for
claims status/inquiries and communicates changes to the appropriate
departments.
* Ensures and provides quality service to while administering their account.
* Participates and provides expertise as a member of the funding departmental
team to ensure continuous process improvement initiatives are met.
* Additional tasks/ responsibilities may be added from time to time or as the
client &/or business need arises

Education Requirements

Graduate

English Speaking,

college graduate in any field,

customer service representative with minimum of

1 year of BPO experience

Valuable Computer navigation and keyboarding skills

Excellent verbal and written English skills

Excellent analytical skills

Ability to turn around within defined timelines

Education and Certification Requirements

📌 Executive (Pune)
🏢 EXL
📍 Pune