Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Vmware Virtualization Administration
Positive to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications and supporting the overall business infrastructure. The position demands continuous monitoring, analysis, and collaboration to maintain system stability and performance, contributing to the seamless delivery of services within a complex technical environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.




- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline processes and improve system reliability through innovative problem-solving.
- Mentor junior team members to enhance their technical skills and support capabilities.
- Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
- Monitor system health and proactively address potential risks to minimize downtime.
-Ensure 24x7 operational stability of multi-tenant infrastructure with strict adherence to client SLAs and OLAs.
-Govern incident, problem, and change management workflows following ITIL standards chair major incident reviews and drive RCA closure.
-Manage cross-functional delivery of infrastructure transformation projects – client onboarding, migrations, and platform u

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru