Job Summary

We are looking for an experienced Retail Operations Excellence Manager to oversee end-to-end retail operations across Exclusive Brand Outlets (EBOs), Multi-Brand Outlets (MBOs), Shop-in-Shop (SIS) stores, dark stores, e-commerce, and quick commerce channels. The ideal candidate will drive operational excellence, inventory efficiency, customer experience, and business growth while ensuring compliance with company standards and budgets.

Key Responsibilities

Retail Operations
- Implement and monitor SOPs across all retail formats.
- Ensure stores are well-maintained, visually appealing, and compliant with health & safety standards.
- Manage store infrastructure, furniture, fittings, hardware, POS systems, and vendor relationships.
- Coordinate and support operations across EBO, MBO, SIS, and dark store formats.

Inventory & Supply Chain Management
- Ensure optimum stock availability across retail, e-commerce, and quick commerce channels.
- Plan stock replenishments and inter-store transfers.
- Coordinate warehouse operations and inventory planning.




- Drive FIFO implementation and expiry management to minimize wastage.

Training & Team Management
- Identify training needs and conduct regular operational training programs.
- Roll out current operational initiatives and ensure smooth implementation across stores.
- Track manpower requirements and coordinate with HR for timely hiring and workforce planning.

Customer Experience
- Drive initiatives to enhance in-store customer experience.
- Resolve customer complaints across retail, e-commerce, and quick commerce channels.
- Gather customer feedback and implement continuous improvements.

E-commerce & Logistics Operations
- Oversee daily online order processing and timely order fulfilment.
- Coordinate with store teams for accurate packing and dispatch.
- Manage relationships with logistics partners and courier service providers.
- Evaluate and onboard new logistics partners.
- Ensure delivery readiness during sa

📌 Retail Operations Excellence (Mumbai)
🏢 Burgundy Hospitality
📍 Mumbai