ROLE: Consultant, Service Excellence

LOCATION: Bengaluru, Hyderabad

BUSINESS: Customer & Marketing

ENTITY: USI (India Offices of the U.S)

ABOUT THE TEAM (CSAD): Customer Strategy and Applied Design (CS&AD;) offering, as part of Customer & Marketing portfolio, helps companies address the entire range of top management challenges including pursuing recent growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies.

With extensive industry relationships and insights, we assist clients in identifying opportunities to optimize resources and maximize value across the entire customer journey, spanning various channels, customer segments, and experiences. Through testing and learning, we determine the most valuable path, whether it involves launching a new business, pricing a service, targeting a different customer group, or exploring a new channel. We aid clients in defining their future customer operating model, encompassing roles, processes, structures, and technology platforms,



all aimed at generating business value. Our work positions us at the forefront of numerous complex and unique C&M; deals, bringing a business value perspective to all aspects of C&M; operations.

ABOUT Customer & Marketing: The Customer & Marketing offering portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle.

JOB DESCRIPTION: We are seeking someone who possesses a unique blend of business strategy and ability to leverage modern technology solutions to help clients develop optimal customer service solutions; define value propositions and strategic imperatives that can drive topline (sales enhancement, customer growth, customer experience enhancement) and bottom-line improvements (operational efficienc

📌 Service Excellence-Consultant (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru