We are seeking a
Post Sales Executive / CRM Executive
with
2–5 years of experience
to manage post-sales customer interactions, documentation, payment follow-ups, CRM updates, and project handovers. Candidates with
Real Estate/Construction
experience and strong communication skills are preferred. This is an
on-site
role in
Pimpri-Chinchwad, Maharashtra
.
Key Responsibilities
- Customer Relationship Management:
Serve as the single point of contact for clients post-sales, addressing queries and concerns with a professional, solution-oriented approach.
- Documentation & Compliance:
Manage all post-booking documentation, including agreement registration, KYC verification, and possession-related formalities.
- Financial Coordination:
Diligently track and follow up on payment schedules and outstanding dues to ensure timely collection.
- Cross-Functional Liaison:
Coordinate effectively with the Sales, Legal, Accounts, and Site teams to streamline operations and ensure project milestones are met.
- Data Management:
Maintain accurate client records and ensure regular,
real-time updates within our CRM systems.
- Handover Excellence:
Oversee the smooth handover process, ensuring all units are delivered on time while maintaining high customer satisfaction standards.
- Reporting:
Assist management by preparing periodic status reports regarding customer accounts and project handover timelines.
Required Skills & Qualifications
- Education:
Graduate in any discipline; MBA is highly preferred.
- Experience:
2–5 years of proven experience in Post Sales, CRM, or Customer Coordination; direct experience in the Real Estate or Construction industry is preferred.
- Technical Skills:
Proficiency in MS Excel, MS Word, and CRM software.
- Interpersonal Skills:
Exceptional communication skills with a strong ability to build and maintain long-term client relationships.
- Operational Excellence:
Robust follow-up skills, high attention to detail, and the ability to manage multiple client accoun