Position Title: IT Administrator & Zoho Developer

Reports To : Managing Director / Operations Head

Job Summary

The IT Administrator & Zoho Developer will be responsible for maintaining the company’s IT infrastructure, ensuring cybersecurity, providing technical support, and developing, customizing, and automating Zoho applications to improve business efficiency.

Key Responsibilities

1. IT Administration
- Manage desktops, laptops, printers, scanners, and mobile devices.
- Install, configure, and maintain Windows and Microsoft 365 environments.
- Administer user accounts, passwords, permissions, and access controls.
- Manage Wi-Fi, networking equipment, firewalls, VPNs, and internet connectivity.
- Monitor system performance and resolve hardware/software issues.
- Perform regular data backups and disaster recovery planning.
- Maintain IT asset register and software licensing.
- Coordinate with external IT vendors where required.

2. Cybersecurity
- Implement endpoint protection and antivirus solutions.
- Monitor security incidents and respond to threats.
- Configure MFA,



email security, spam filtering, and phishing protection.
- Conduct periodic security audits.
- Ensure compliance with company security policies.

3. Zoho Administration & Development
- Administer Zoho CRM, Recruit, WorkDrive, Desk, Books, People, Forms, Sign, Campaigns, Analytics, and other Zoho applications.
- Develop workflows, automation rules, blueprints, and approval processes.
- Create custom functions using Deluge scripting.
- Design dashboards, reports, and KPI trackers.
- Develop custom modules and layouts.
- Integrate Zoho applications with third-party systems using APIs.
- Troubleshoot and optimise Zoho applications.

4. Process Automation
- Automate recruitment workflows.
- Automate migration and education case management.
- Build integrations between Zoho CRM, Recruit, Forms, WhatsApp, Outlook, Google Workspace, and payment gateways.
- Reduce manual work through workflow automation.

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