Key Responsibilities:

1. Hard Services Management (Technical Operations):
- Oversee operations and maintenance of allcritical engineering systems, including:
- HVAC systems (chillers, AHUs, FCUs)
- Electrical systems (HT/LT panels, transformers, UPS, DG sets)
- Plumbing systems, STP/ETP, water management
- Fire life safety systems (hydrants, sprinklers, alarms)
- Building Management Systems (BMS)
- Ensurepreventive and predictive maintenance programsare implemented and tracked.
- Maintainzero downtimefor critical systems through proactive monitoring.
- ManageAMC contracts, vendor SLAs, and performance reviews.
- Lead energy optimization and cost reduction initiatives.
2. Soft Services Management:
- Manage housekeeping, pest control, landscaping, faade cleaning, and waste management.
- Ensurehigh hygiene standardsacross all areas including workspaces, washrooms, cafeterias, and common areas.
- ImplementSOPs and service benchmarksfor consistent service delivery.
- Conduct regular audits and drive continuous improvement.




- Overseecafeteria operations and vendor performance(if applicable).
3. Workplace Experience, Events Client Visits:
- Plan and executecorporate events, leadership visits, and town halls.
- ManageVIP visits, audits, and client walkthroughsensuring world-class experience.
- Coordinate workspace readiness, branding, and hospitality services.
- Ensure seamlessmeeting room management and space utilization.
- Drive initiatives to enhanceemployee experience and engagement.
4. ESG (Environmental, Social, Governance) Sustainability:
- Lead ESG initiatives aligned with frameworks such asGRI, BRSR, and ISO 14001.
- Drive programs on:
- Energy efficiency and carbon footprint reduction
- Waste segregation and recycling
- Water conservation
- Track and report ESG KPIs and metrics.
- Support sustainability certifications such asLEED / IGBC / WELL.
5. CSR (Corporate Social Responsibility):
- Coordinate CSR initiatives such as:
- Community outreach programs
- NGO part

📌 Program Manager (Hyderabad)
🏢 R1 RCM
📍 Hyderabad