Dear Folks,

Greetings

We have an exciting opportunities for Java professionals @ TAO Digital Solutions (www.taodigitalsolutions.com)

Job Description Software Engineer II (Production Support)

Position Title: Software Engineer II Production Support

Location: Chennai

Work Schedule: Rotational Shifts (24x5 Support Model)

Experience: 36 Years

Mode of Work: All 5 days WFO

Role Overview

We are looking for a highly motivated Software Engineer II to join our Production Support team. The ideal candidate will have solid Java development and debugging skills, hands-on experience in production support and a passion for driving operational excellence through automation. This role requires working closely with engineering, operations, and business stakeholders to ensure high application availability, rapid incident resolution, and continuous service improvements.

Candidates should be comfortable working in a rotational shift environment to support business-critical applications.

Key Responsibilities
- Provide L2/L3 production support for mission-critical applications and services.




- Troubleshoot, diagnose, and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) and implement preventive and corrective actions to minimize repeat issues.
- Analyze application logs, system metrics, and monitoring alerts to identify and resolve issues proactively.
- Develop and enhance application features, bug fixes, and support tools using Java.
- Drive automation initiatives to reduce manual effort and improve operational efficiency.
- Support production deployments, maintenance activities, and release validations.
- Collaborate with development, QA, infrastructure, and business teams during incident management and problem resolution.
- Create and maintain operational runbooks, knowledge articles, and support documentation.
- Participate in on-call and shift support activities as required.

Required Qualifications
- Bachelor's degree in Computer Science

📌 Exciting Openings For Java Production Support role @ TAO Digital (Chennai)
🏢 Tao Digital
📍 Chennai