Senior Manager ? Operations (3P Grocery Operations)

Department: Grocery 3P Operations
Experience: 10?14 Years
Role Summary

Lead end-to-end 3P Grocery Operations, ensuring operational excellence, partner performance, service quality, cost optimization, and customer satisfaction across fulfillment centers and dark stores.
Key Responsibilities
- Own end-to-end operations across 3P grocery fulfillment and dark store network.
- Drive partner performance through SLA governance, productivity, and quality metrics.
- Ensure adherence to operational SOPs, compliance, and safety standards.
- Optimize cost, inventory accuracy, capacity utilization, and workforce planning.
- Improve key metrics including OTIF, fill rate, order accuracy, and customer experience.
- Lead process improvement and automation initiatives to enhance operational efficiency.
- Collaborate with Supply Chain, Category, Planning, Quality, Finance, and Technology teams.
- Review operational dashboards, identify improvement opportunities, and drive corrective actions.




- Build and develop high-performing operations teams and partner capabilities.
- Manage escalations, business continuity, and peak season readiness.
Requirements
- Graduate/Postgraduate (MBA preferred).
- 10?14 years of experience in Grocery, E-commerce, Retail, Supply Chain, Logistics, or Warehouse Operations.
- Proven experience managing large-scale third-party (3P) operations and cross-functional teams.
- Solid analytical, stakeholder management, and people leadership skills.
Key Skills

3P Operations | Grocery Operations | Fulfillment Dark Store Management | Partner Management | Operational Excellence | Supply Chain | Warehouse Operations | SLA KPI Management | Cost Optimization | Inventory Management | Process Improvement | Team Leadership | Stakeholder Management | Data Analytics | Lean/Six Sigma (Preferred)

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