Inbox Management: Respond promptly to customer queries via live chat, email, and social media.
- Order & Delivery Tracking: Monitor shipments, coordinate with logistics partners, and resolve delivery delays.
- Returns & Refunds: Assist customers with return, replacement, and refund policies.
- Review Monitoring: Track and respond to product reviews across platforms.
- Public Replies: Draft polite, helpful responses to public comments and complaints.
- Escalating Bad Feedback: Flag critical reviews to management and product teams for resolution.
- Leveraging Positive Feedback: Encourage happy customers to share reviews and user-generated content. About Company: We are a consumer tech company for the recent Indian youth, offering smart tech products. Crossbeats redefines the wireless earphone experience, inspiring people with active lifestyles and adventurous urbanites to push their boundaries. Our products are mainly personal audio, wireless speakers, headphones, smartwatch and your daily wireless gadget.

📌 Customer Service/Customer Support Internship in Bangalore (Bengaluru)
🏢 Crossbeats
📍 Bengaluru