Key Responsibilities:
- Prepare, verify, and dispatch final bills, discharge summaries, authorization forms, and other necessary documents to TPA/panel representatives or concerned authorities.
- Ensure accurate and timely submission of documents required for pre-authorization, enhancement, and final approval of insurance claims.
- Coordinate with the billing department, nursing team, treating doctors, and TPA coordinators for document readiness.
- Track and record all dispatches in the hospital management system and maintain physical/log registers if required.
- Follow up with TPAs and corporate panels regarding acknowledgments and approvals post-dispatch.
- Ensure documents are dispatched as per the checklist and within the defined TAT (Turnaround Time).




- Maintain confidentiality and security of patient and financial information.
- Escalate pending or disputed cases to the Panel Billing Head or TPA Manager as needed.
- Assist in audits and reporting related to panel billing and dispatches.
- Respond to panel queries related to dispatched documents promptly.

Qualifications:
- Minimum Graduate.
- Prior experience in hospital dispatch is desirable.
- Basic computer knowledge (MS Office, hospital management software).
- Valuable communication and coordination skills.

📌 IPD Executive (Faridabad)
🏢 Sarvodaya Hospital
📍 Faridabad