OVERVIEW

The Digital and Technology team at General Mills India Centre is looking for a Senior D&T; Intelligent Automation Engineer to contribute to the companys global digital transformation agenda through intelligent automation delivery. This role is expected to design, develop, and operate scalable automation and AI-enabled automation solutions. This includes leveraging deterministic and probabilistic automation, low-code platforms, workflow technologies, and advanced agentic AI to create measurable value across our global operation.

KEY ACCOUNTABILITIES

An associate in an Intelligent Automation team, focusing on building automation solutions using ServiceNow and integrating AI with Machine Learning and Agentic AI capabilities, would typically have the following key accountabilities:

1. Solution Design and Development:
- Design, develop, and implement end-to-end automation solutions within the ServiceNow (Various UI Experience – portal, workspace, playlist etc, Workflows, CRUD Apps)




- Translate business requirements and process flows into technical specifications and automation workflows.
- Develop custom applications, modules, and integrations within ServiceNow to support automation initiatives.
- Main point of contact for the team to address complex issues and prevent business interruptions.
- Leads the recruitment and training initiatives for the automation team. Provides coaching and reviews the work of colleagues.
- Serves as the point of contact for external vendors and platform partners.
- Dedicates time to researching the latest automation technology stack and influences technology and business stakeholders to adopt relevant automation solutions.

2. ServiceNow Platform Expertise:
- Develop Custom Low Code Applications utilizing ServiceNow App-Engine (Web UI, Workflows, CRUD Apps)
- Enhance and maintain CSM module for business.
- Configure and customize ServiceNow Applications, including workflows, forms, reports, and dashboards.
- Ensure adherence to

📌 Servicenow Engineer (Mumbai)
🏢 General Mills
📍 Mumbai