A Day in Your Life at MKS:

We are seeking a highly skilled Senior ServiceNow Engineer to join our ServiceNow Team and help drive the evolution of the ServiceNow platform at MKS. As a ServiceNow Engineer, you will design, build, and enhance solutions across ITSM, ITOM, SPM, HAM, SAM, and Employee Center. You ll partner closely with business stakeholders to translate requirements into scalable technical designs and deliver high quality solutions that improve user experience, automate operations, and strengthen platform maturity.

This position requires a blend of hands-on development, platform engineering, and business analysis skills. You will contribute across the full development lifecycle from discovery and design through deployment, while helping shape the future of how our organization uses ServiceNow.

You Will Make an Impact By:

Solution Design Development

Participate in the full lifecycle of ServiceNow delivery from requirements and design through build, test, and deployment

Design and implement customized workflows, automation, UI policies, business rules, client scripts,



Script Includes, and integrations

Configure and enhance core modules (ITSM, ITOM, SPM, HAM, SAM) as needed

Develop and maintain integrations using REST/SOAP APIs and other secure integration frameworks

Ensure designs align with enterprise architecture, coding standards, and ServiceNow best practices

Business Analysis Stakeholder Engagement

Partner with product owners, process owners, and business stakeholders to gather requirements and translate them into user stories and technical specifications

Facilitate workshops and discovery sessions to understand current-state processes and identify opportunities for improvement

Define acceptance criteria and support UAT planning, execution, and defect resolution

Serve as a subject-matter expert on ServiceNow capabilities, advising customers on the best way to solve business challenges

Platform Operations Continuous Improvement

Provide

📌 Sr. ServiceNow Engineer (Bengaluru)
🏢 MKS Instruments
📍 Bengaluru