16 Aug
|
Leaf Round
|
Bengaluru
16 Aug
Leaf Round
Bengaluru
Customer Interaction:
Managing customer inquiries via phone, email, chat, or social media.
Providing timely and accurate information regarding products and services.
Resolving customer complaints within the agreed service level agreements (SLAs).
Recording and managing customer accounts through CRM systems
Troubleshooting and Problem Solving:
Diagnosing and troubleshooting technical issues to provide quick solutions.
Escalating unresolved issues to the appropriate internal teams.
Assisting customers with product setup, usage, and basic technical support.
Feedback and Improvement:
Collecting customer feedback and insights to help improve products and services.
Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
📌 Customer Support Executive (Bengaluru)
🏢 Leaf Round
📍 Bengaluru