Iqor Is Hiring

Job Location:

Embassy Galaxy, Tower C, Ground Floor, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)

Cab Facility

Job Summary

We are looking for a motivated and result-oriented Sr. Agent (Customer Serivice) to join our team. The ideal candidate should have excellent communication and negotiation skills, with experience handling international customers over voice calls. This role involves recovering outstanding payments while maintaining professionalism and ensuring a positive customer experience.

Key Responsibilities
- Handle inbound from US customers depending on process requirement.
- Provide accurate information and effective solutions to customer queries.
- Resolve customer issues while ensuring a high level of customer satisfaction.
- Maintain proper call quality and adhere to company processes and guidelines.
- Document customer interactions and update customer records.




- Follow up on customer requests and ensure timely resolution.
- Achieve assigned performance metrics including quality, productivity, and customer satisfaction targets

Eligibility Criteria
- Minimum 6 months of experience in an International Voice Process (Customer Service experience preferred).
- Excellent verbal communication skills in English.
- Solid negotiation and persuasion abilities.
- Ability to handle challenging customer conversations professionally.
- Basic computer knowledge and familiarity with CRM tools.
- Willingness to work in rotational shifts/night shifts.

What We Offer
- Competitive salary with attractive performance incentives.
- Career growth opportunities.
- Dynamic and supportive work environment.
- Training and skill development programs.

📌 Walk-in || Senior Agent (Noida)
🏢 Iqor
📍 Noida