Incident Manager | TCS Contract | Bangalore (Bellandur)

Cynosure Technologies is hiring an experienced Incident Manager for our prestigious client TCS.

Job Details
- Role: Incident Manager
- Experience: 46 Years
- Employment Type: TCS Contract
- Work Location: Bellandur, Bangalore
- Work Mode: Hybrid

Key Responsibilities
- Manage end-to-end Major Incident Management (P1/P2 incidents).
- Drive incident bridge calls and coordinate with cross-functional technical teams.
- Ensure timely service restoration and minimize business impact.
- Perform incident tracking, escalation, and stakeholder communication.
- Conduct Root Cause Analysis (RCA) and Problem Management activities.
- Prepare incident reports, dashboards, and SLA/KPI metrics.
- Coordinate with Change, Problem, and Service Management teams.




- Ensure adherence to ITIL processes and continuous service improvement.

Required Skills
- Incident Management
- Major Incident Management (MIM)
- ITIL Framework
- SLA & KPI Management
- RCA & Problem Management
- ServiceNow / BMC Remedy / Jira
- Stakeholder Management
- Excellent Communication Skills

Preferred Qualifications
- ITIL Foundation Certification (Preferred)
- Experience in Enterprise IT Infrastructure / Application Support
- Ability to work in a 24x7 support workplace

Interested candidates can share their updated resume to:
[email protected]

📌 Incident Manager | Tcs Contract | Bangalore (Bengaluru)
🏢 Nuestra Cynosure Software Solutions
📍 Bengaluru