Job Title: Windows Infrastructure Tower Lead

Location:
Noida, India

Work Model:
100% Work from Office (No Remote / Hybrid option)

Experience:
12+ years

Employment Type:
Full time

Role Summary

Responsible for the administration, support, optimization, and troubleshooting of the NetSkope Security Service Edge (SSE) platform including Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), and Netskope Private Access (NPA). The role provides L3 technical expertise, drives major incident resolution, performs policy governance, and works with vendors/OEMs for complex issues.

Key Responsibilities

1. Netskope Administration
- Manage NetSkope tenant administration.
- Configure and maintain SWG, CASB, DLP, and NPA solutions.
- Manage user/group integrations with Active Directory.
- Review platform health and service availability.
- Maintain global security policies and exceptions.

2. Policy Management
- Create, modify, and optimize:
- URL Filtering Policies
- Application Control Policies
- DLP Policies
- CASB Policies




- SSL Decryption Policies
- Real-time Protection Policies
- Implement business-approved access controls.
- Perform policy tuning and false-positive reduction.

3. Netskope NPA (ZTNA) Support
- Configure and maintain NPA Publishers.
- Troubleshoot NPA connectivity issues.
- Manage Private Applications.
- Verify Publisher health and tunnel status.
- Coordinate with server, AD, and network teams for application onboarding.

4. Secure Web Gateway (SWG)
- Manage web filtering categories.
- Troubleshoot proxy and web access issues.
- Configure Forward-to-Proxy integrations.
- Support POP redirection and geo-routing requirements.
- Investigate internet access and SaaS access issues
5. Incident & Problem Management
- Lead P1/P2 incident troubleshooting.
- Analyze logs and traffic flows.
- Identify root causes and provide corrective actions.
- Coordinate OEM/vendor escalations.
- Drive RCA and preventive actions

6. Monitoring

📌 Windows Infrastructure Tower Lead (Noida)
🏢 eJAmerica
📍 Noida