16 Aug
|
Rentickle
|
Gurugram
16 Aug
Rentickle
Gurugram
Core Responsibilities
- Answering Questions: Responding to customer queries quickly via phone, email, live chat, or social media.
- Fixing Problems: Troubleshooting technical issues or product errors and giving explicit steps to fix them.
- Handling Complaints: Listening to frustrated customers with empathy and finding a fair solution.
- Managing Accounts: Processing orders, returns, exchanges, and updating user details.
- Tracking Data: Recording all customer chats and notes in a central database or CRM system.
- Escalating Issues: Passing complex technical or billing bugs to specialized internal teams.
📌 Customer Care Executive (Gurugram)
🏢 Rentickle
📍 Gurugram