Role & responsibilities

Role Purpose :-

Lead the business ownership, enhancement roadmap, and governance of the Care Health

Insurance Mobile App to deliver an improved digital customer experience. Act as the single

point of contact between business, IT, product, vendors, and operations to ensure timely

delivery of business requirements and continuous improvement of mobile app services.

Key Responsibilities :-

1. Business Ownership

Act as the Business Owner for the Customer Mobile App.

Define product vision and enhancement roadmap aligned with business objectives.

Prioritize customer-centric features based on business impact and customer feedback.

2. Project Management

Lead end-to-end implementation of mobile app projects from requirement gathering to

production deployment.

Prepare BRDs, user stories, process flows, and business requirement documents.

Track project milestones, dependencies, risks, and timelines.

Conduct project governance meetings and publish status reports.

3. Business Requirement Management

Gather requirements from Customer Service, Claims,



Underwriting, Policy Servicing,

Wellness, Sales, Digital and other stakeholders.

Evaluate feasibility and define business priorities.

Obtain business approvals before implementation.

4. Change Request Governance

Review and prioritize Change Requests (CRs).

Coordinate with IT teams for development planning.

Ensure CR documentation is complete and approved.

Track delivery timelines and implementation status.

5. User Acceptance Testing (UAT)

Prepare UAT scenarios and test cases.

Coordinate business UAT with stakeholders.

Validate defect resolution.

Provide business sign-off before production release.

6. Production Support

Monitor production issues affecting customers.

Coordinate with IT and vendors for timely resolution.

Conduct RCA for major incidents.

Ensure adherence to defined SLAs.

7. Customer Experience & Analytics

Analyze app usage, customer feedback, ratings, and compla

📌 Lead Project Manager Mobile App Business (Gurugram)
🏢 Care Health Insurance
📍 Gurugram