*Key Responsibilities*
- Order Management

• Own the complete order lifecycle from order confirmation to customer delivery.

• Monitor daily order pipeline across retail stores and digital sales.

• Ensure timely allocation, picking, packing, dispatch, and delivery of all orders.

• Drive adherence to defined Order-to-Delivery (OTD) SLAs.

• Resolve bottlenecks impacting fulfilment timelines.
- Order Fulfilment & Inventory Coordination

• Coordinate inventory availability across stores, fulfilment center and

manufacturing units.

• Optimize inventory allocation to maximize fulfilment rates.

• Manage transfers between FC and retail stores.

• Minimize order cancellations due to stock unavailability.

• Collaborate with Planning and Merchandising for replenishment requirements.
- Logistics & Distribution

• Monitor Supply chain operations and dispatch planning.

• Coordinate with courier partners and logistics vendors.

• Improve delivery timelines and shipping efficiency.

• Track transit exceptions and ensure timely resolution.
- Process Improvement





• Identify inefficiencies across the supply chain.

• Drive automation in order processing wherever possible.

• Improve SOP adherence across fulfilment functions.

• Lead continuous improvement initiatives using Lean methodologies.
- Data & Performance Management

• Develop dashboards to monitor order performance.

• Analyze trends in delays, cancellations, returns, and fulfilment accuracy.

• Recommend corrective and preventive actions based on data insights.

• Present periodic business reviews to leadership.

*Ideal Candidate Profile:*

• 510 years of experience in Supply Chain, Order Management, Operations, or

Logistics.

• Experience in luxury retail, jewellery, fashion, lifestyle, or omnichannel retail is

preferred.

• Solid understanding of inventory movement across fulfilment centers, retail

stores, and e-commerce channels.

• Experience managing ERP, order management tools and logistics integrations.

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📌 Supply Chain Manager (Mumbai)
🏢 Tyaani Jewellery
📍 Mumbai