Role & responsibilities

ServiceNow Developer GRC / HRSD / ITSM

Job Summary:

We are seeking a highly skilled ServiceNow Developer with hands-on expertise in Governance, Risk & Compliance (GRC) and Human Resources Service Delivery (HRSD). The ideal candidate will have a solid foundation in ITSM modules but will be preferred if they have deep experience in GRC and HRSD implementations, customizations, and integrations.

Key Responsibilities:
- ServiceNow Development & Customization
- Develop and maintain custom scripts, business rules, script includes, UI actions, and client scripts.
- Create and manage new incidents via scripts and query existing records effectively.
- Implement enhancements and recent functionalities across ITSM, GRC, and HRSD modules.
- Integration
- Design and implement REST API integrations with external systems.
- Work with OAuth 2.0 authentication (preferred) and Basic Authentication where required.
- Troubleshoot and optimize integrations for reliability and security.
- Module Expertise
- Work across multiple ITSM modules – Incident, Problem, Change,



Knowledge, Service Request, CMDB, and Service Portal/Employee Center.
- Build and configure GRC applications such as IRM (Integrated Risk Management) and TPRM (Third-Party Risk Management).
- Design and configure HRSD modules for improved employee experience.
- GRC / IRM Enhancements
- Create and modify email notifications with custom content page design.
- Implement enhancements in Due Diligence Requests, Third-Party Risk Management, and IRM workflows.
- Utilize HTML/CSS for UI and content customization.
- Configuration & Governance
- Develop new Business Rules and Script Includes based on business requirements.
- Justify custom development over OOTB (Out-of-the-Box) functionality through proper documentation and reasoning.
- Collaborate with cross-functional teams to align solutions with organizational standards and best practices.

Mandatory Skills:
- GRC (Governance, Risk, and Compliance):
- Du

📌 Servicenow Developer (Bengaluru)
🏢 Sonata Software
📍 Bengaluru