ORDER MANAGEMENT:

SAP:
- Setting up a current customer in coordination with Master Data teams to set up Sold to/Ship to/ Bill to etc.
- Managing customer credit limits
- Entry and execution of SAP order, return order, sample order
- Checking PGI, pick product batch and create shipment cost (SCD) and enter inland and freight forwarding fees, check shipment cutoff and keep updating the related stakeholders.
- Creating Delivery notes, shipment numbers, IOF, invoices
- Creating credit/debit notes
- Pulling MSDS, COA, TDS from SAP
- Checking Accounts receivables, credit limits
- Checking material availability and stocks
- Raising Quality complaints in Quality Management system

FUNCTIONAL OPERATIONAL EXECUTION:
- Timely issuance of Indents and getting Customer POs. Order Management in SAP and taking care of delivery timing, special logistics/shipping needs, accurate order pricing.
- Interacts with customers to handle a variety of presales or post sales service functions
- Execution of customer requirements by coordinating with plant, logistics, and freight forwarder.




- Manage and supervise order, transportation, and check and verify shipment and Non- negotiable (NN) docs, Inventory management and logistics planning.
- Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/SG
- Managing meticulously the NM orders.
- Fresh/renewal of DEA documentation for NE customers.
- Sample Management in CRM.
- Coordinate with Global trade compliance team for correct HSN classification
- Set up of credit limits in consultation with commercial credit teams
- Coordinating with credit managers for order release
- Checking shelf life ensuring proper communication on shelf-life queries

REBATE/ COMMISSION PAYOUTS:
- Fresh/ renewal of Rebate/ commission agreements for all the customers and commission agents, Rebate/ Commission validation and submission, Making necessary accruals in place.

SUPPYCHAIN LOGISTICS:
- Co

📌 Customer Service Representative (Mumbai)
🏢 PURECHASE INDIA
📍 Mumbai