As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at customer site.
- Review and respond to customer/field issues and questions. Troubleshoot/validate issues reported from the field, and submit bug tracking reports.
- Responsible for verifying and validating software functionality. Make sure various customer use-cases can be satisfactorily met by the software.
- Act as an interface between the Customer and Software team related to new products/features for Requirement gathering and Spec clarification. Responsible for smooth transition from development to deployment and acceptance at the customer sites.
- Document software changes for new products, enhancements and defects. Work with Product team to gain strong domain and product functionality/architecture knowledge.
- Possess the ability to differentiate between hardware, software and other configuration issues.



Looking into code to debug issues using source code is an added advantage.
- Manage Customer expectation to efficiently and professionally handle escalations. Ensure Software is not a showstopper for product success/performance.
- Install and configure software releases on engineering and process lab tools. Work with tool owners and HW/process engineers to debug and triage issues seen on tools in internal labs.
- Manage customer system configuration and setup for new products/features. Use software simulators to run customer scenarios for new products/features.
- Lead cross-platform software validation activities for recent products/features.
- Develop and provide training to the field Software Support Engineers (SSEs) to ensure a fast response to customers software questions or issues.
- Track software performance at customer sites. Plan for First in FAB introductions to ensure successful deployments.
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📌 Global Software Support Engineer (Bengaluru)
🏢 Applied Materials
📍 Bengaluru