PROCESS ASSOCIATE (PAN NRI PROCESS)

Industry: Fintech
Location : Sector-3 Noida (Nr. Sec-16 Metro Station)
Experience : 1+ years in International Process
CTC : 25-35% hike on your last CTC
Work Mode : On-site, 6 days (Roaster Off)

Job Profile Summary
We are looking for a skilled and customer-focused Process Associate - PAN NRI to manage and support NRI customer profiles and related service requests. The candidate will handle customer communication, understand customer requirements, draft professional emails, coordinate with internal teams, and ensure timely resolution of customer queries.

Key Responsibilities
- Manage NRI customer profiles and related service requirements.
- Verify and review customer information and documents as per internal processes.
- Handle customer queries through email and approved communication channels.
- Draft professional, clear, and grammatically correct customer and internal emails.
- Coordinate with Operations, Compliance, Finance, Technical, and other internal teams.
- Handle escalations professionally and follow up until resolution.




- Maintain accurate customer records and documentation.
- Follow company policies, SOPs, and customer-handling procedures.
- Maintain confidentiality and accuracy of customer data.

Candidate Requirements
- Minimum 1 year of relevant experience.
- Excellent written and verbal English communication.
- Strong email drafting and customer handling skills.
- NRI/international customer exposure preferred.
- Knowledge of an international language is an added advantage.
- Good knowledge of MS Excel, email platforms, CRM/ERP systems, and web applications.
- Strong attention to detail, problem-solving ability, ownership, and willingness to learn.

Preferred Skills

> Excellent English communication skills (written & verbal); knowledge of regional languages (Punjabi, Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam) preferred.
> Awareness of current affairs and geopolitical trends across India, USA, Cana

📌 Process Associate (Noida)
🏢 Inditab Esolutions
📍 Noida