Flexibility to work in US shift is essential.
- Efficiently triage, log, and prioritize support tickets in accordance with established procedures.
- Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs).
- Communicate effectively with users to provide updates and solutions to their issues
- Provide expert technical assistance to employees on a diverse range of software, hardware, and networking issues.
- Troubleshoot and resolve problems with user devices, including desktops, laptops, printers, and other peripherals.
- Deliver high-quality support via various channels such as phone, email, and chat.
- Manage and administer Microsoft 365 applications and services, including Exchange Online, OneDrive for Business, Microsoft Teams, and other collaboration tools.




- Support users with issues related to Microsoft 365 services, including account management, access permissions, and feature functionality.
- Provide support for common software applications used within the company, such as Outlook, Microsoft Teams, and Zoom.

Preferred candidate profile
- Bachelors degree in information technology, Computer Science, or Related Field.
- • 5-7 years' experience as Help Desk/Call Center/IT Technician.
- • Proven experience in an IT support role, with a solid understanding of software, hardware, and networking concepts.

📌 It Help Desk Coordinator (Pune)
🏢 Enhancor Services
📍 Pune