Role: Partner Operations Relationship Manager

Location: Bangalore

Reporting to: Lead-Partner Operations

Team name: Customer Support Team

About the Team and the Role

The Customer Support team at Ather is responsible for driving partner success, ensuring premium service standards, maintaining high customer satisfaction, and managing seamless vendor partner relationships across operational metrics.

This role is for a Partner Operations Relationship Manager who will manage partner site health, oversee service delivery gaps, drive KPI achievement, and act as the strategic bridge between Ather and its vendor partners.

Responsibilities
- Drive vendor partners to meet and exceed key operational KPIs including SLAs, AHT, CSAT, Quality scores, and Resolution rates.
- Identify service delivery gaps and collaborate with vendor leadership to execute robust Corrective Action Plans (CAPs) and process improvements.
- Oversee site health by ensuring staffing levels, training quality, and infrastructure adhere to Ather's service standards.




- Lead governance mechanisms including weekly syncs and Monthly Business Reviews (MBR) to ensure operational and cultural alignment.
- Partner with internal cross-functional teams to keep vendor partners updated on product launches and real-time process changes.
- Analyze operational data to identify trends, predict outliers, and drive data-backed decision-making.
- Conduct audits and site-level engagement through required travel to vendor locations.

Experience and Qualifications
- A graduate in any field (Management or Operations specializations are a plus).
- Minimum 4-6 years of experience in Customer Operations, with at least 2 years specifically in Vendor Management or Partner Relationship Management.

Must Have Competencies
- Deep understanding of contact center dynamics, BPO operational metrics, workforce management, and quality assurance frameworks.
- Ability to analyze complex operational data, spot trends, predict outliers, and dr

📌 Partner Operations Manager (Bengaluru)
🏢 Ather Energy
📍 Bengaluru