Job Description

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Command Centre Operations Manager

Posting Start Date: 24/07/2026

Job Summary:
The Command Centre Operations Manager serves as a central operational coordination point for the Company's flex workspace portfolio across the TEC network and portfolio.Working in the shift patterns based in TEC centre, the role provides operational support and coordination across covering different time zones, ensuring that operational issues, incidents, system matters, service requests, and business-critical information are appropriately captured, escalated, tracked and resolved.

The role acts as the central link between HQ functions, local operations teams, technology and system owners, and other relevant stakeholders, while also supporting the development and maintenance of operational standards, SOPs,



communication channels and continuous improvement initiatives.

Responsibilities:
Provide operational support and act as a central point of contact for operational matters across APAC and the Middle East

Monitor, coordinate and escalate operational incidents, internal tickets and support requests, ensuring appropriate follow-up and resolution

Work closely with local operations teams and relevant HQ stakeholders to address operational issues and maintain effective communication

Support the administration and optimisation of key operational systems, including survey, mail handling, ticketing, intranet and other business platforms

Renew and update and maintain SOPs, operational standards and related documentation

Support the rollout of operational initiatives, process changes and system enhancements across the region

Host and facilitate operational meetings, training sessions and SOP update briefings

Consolidat

📌 Command Centre Operations Manager (Bengaluru)
🏢 The Executive Centre
📍 Bengaluru