Location: Jamshedpur (Onsite)(Need to Work From the Client's Location)

Role & responsibilities
- Receive, log, track, and manage user incidents and service requests through the ticketing system.
- Provide first-level troubleshooting and resolve standard hardware, software, and IT infrastructure issues.
- Monitor IT systems and applications to ensure smooth day-to-day operations.
- Handle user account management tasks, including password resets and access-related requests.
- Follow Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles for issue resolution.
- Escalate unresolved or complex incidents to L2/L3 support teams as required.
- Maintain accurate ticket updates and ensure adherence to defined Service Level Agreements (SLAs).





Required candidate profile
- 23 years of experience in IT Infrastructure/Desktop/L1 Support.
- Strong knowledge of Windows desktop operating systems and Microsoft Office applications.
- Experience with incident logging and ticketing tools.
- Basic understanding of networking concepts and hardware troubleshooting.
- Knowledge of Active Directory, user account management, and password reset processes.
- Valuable analytical and troubleshooting skills.
- Strong verbal and written communication skills.

📌 Support Engineer (Jamshedpur)
🏢 Roitech Consulting
📍 Jamshedpur