Elevate is recruiting an L2 Support Engineer to provide skilled L2 services to Elevate Software products. You will be expected to deliver very high level of customer service as well as technical expertise in order to ensure that all requests are resolved in a timely and friendly manner.

Specifically, the L2 Support Engineer will
- Act as an initial point of contact for all Product support requests.
- Provide support via email and if needed via tools like Teams and phone.
- Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
- Respond, logging and updating Product support requests to logging system (Zendesk).
- Respond to and resolve queries in a pleasant, helpful and professional manner.
- Remain accountable for timely and effective communication and resolution of issues.
- Escalate L3 Technical issues to Development team Support.




- Maintain and support ELM Product Suite both for existing features and upcoming features.
- General Documentation of Product functionalities wherever required.

Experience
- 5 years of L2 support experience on software products
- Support experience with SAAS products built using Microsoft and LAMP technology stack

Technical Skills
- Expertise in SQL Server, MySQL
- Windows Server, Linux
- Azure, AWS Cloud services

Skills to Success
- Excellent verbal and written communication skills.
- Eager to work in a fast-paced dynamic environment for a quickly growing company.
- Looking for high visibility and unlimited growth potential.
- Willing to learn and work on additional technologies and platforms.

📌 Support Engineer (Gurugram)
🏢 Elevate
📍 Gurugram