1.1 To allocate the Radiology staff including technician in case of leave.
1.2 To prepare the duty roster as per shift and patient load.
1.3 To inform HOD regarding the absconding or absence of staff.
2 Maintain the stock of stationary and consumables :
2.1 To maintain the minimum stock level of required stationary for Investigations, and broacher.
2.2 To send indent to store every mid of the month.
2.3 To do quarterly audit of stocks in hand
3 Handle Patient Complaints.
3.1 To take note of the patient complain personally using a feedback format.
3.2 He/she listen patient complaints carefully Try to sort out the problem at the site of problem generation and make the patient comfortable.
3.3 In case the Patient grievance cannot be handled at their level, escalate the situation to their superiors.
3.4 Prepare an incident report along with the necessary steps taken.
4 Conduct Training Program.
4.1 To assess the training needs of the PRE and Technicians at regular level and identify the staffs for training program.
4.2 To co-ordinate with the training and development manager and design appropriate program for staff.
4.3 To distribute the training certificates following the completion of training program.
4.4 To prepare the skill set matrix of all staff monthly basis .
5 Monitoring The quality system in radiology and imaging center .
5.1 To ensure that patients investigation and report turnaround time is less.
5.2 To evaluate the turnaround tracker maintained at Radiology Reception.
5.3 To reduce any unnecessary patient waiting time by ensuring proper queuing method is followed at all patient encounter points at radiology reception.
5.4 Achieving the highest standards of customer / patient care.
5.5 Managing internal /external customer and coordinate the activities with different department and different doctors.
5.6 Take all necessary measurements to improve the standard of patient care with coordination with Sr. Manager-Opera