Role Overview:

The Product Manager Operations owns the “How, When, and Does it actually work in the real world” of the product. This role ensures that product vision translates into reliable, scalable, and high-quality delivery across programs, states, and partners.

You will be responsible for end-to-end execution, release readiness, product stability, and scale operations, working closely with Product, Engineering, Tech support, Program, Data, and external partners.

Key Responsibilities:

1. Delivery & Execution Ownership
- Own end-to-end product delivery from roadmap rollout
- Translate priorities into execution plans, sprint goals, and delivery milestones
- Ensure predictable delivery across teams and vendors
- Identify and mitigate delivery risks proactively

2. Release Planning & Go-Live Readiness
- Define and drive release planning and rollout strategy
- Establish and enforce go-live criteria, including:
- Product readiness (features, performance)
- Content readiness
- Program/state readiness (training, onboarding)
- Ensure 100% readiness before academic/program cycles

3.



Cross-Team Coordination & Dependency Management
- Manage dependencies across:
- Product
- Engineering
- Tech support
- Program (State, MEL, LxD)
- Vendors / external partners
- Act as the central coordination layer ensuring alignment and execution velocity

4. Product Stability & Quality
- Own product quality and stability in production
Ensure alignment on:
- Functional testing, regression, UAT completeness
- Performance benchmarks (e.g., concurrency, latency)
- Define and track product stability metrics
- Drive post-release fixes and continuous improvements

5. Issue Resolution Systems
- Establish and manage structured issue resolution:
- Ticketing systems with status tracking
- Explicit workflows: *raised in progress resolved*
- Ensure visibility of issues to program teams and end users
- Enable bot-based or self-serve support systems where applicable

6. Scale Readiness & Change Governanc

📌 Product Manager (Bengaluru)
🏢 Quest Alliance
📍 Bengaluru