Integrations Specialist – Job Description
Department: Customer Services – Implementation & Onboarding (I&O;)
Title: Advanced Specialist, Customer Service
Location: India
Role Summary
The Integrations Specialist is an individual contributor responsible for managing the integration of Pearson’s digital product portfolio with third-party platforms used by customers, including LMS and API-based integrations such as LTI 1.3.
This role serves as the primary operational owner for integration onboarding workflows, ensuring consistent execution from intake through setup, configuration, testing, customer enablement, deployment, troubleshooting, and closure. The Specialist collaborates with customers, internal teams, Technology, Product, Sales, Support, and external vendors to deliver scalable, standardized, and customer-ready integrations.
The role is execution-focused, with high involvement during setup and advanced/custom integration phases, including customer-facing guidance, issue triage, escalation management, and structured reporting on project status, milestones, KPIs,
and success metrics.
Scope and Accountability
- Own delivery of post-sale integration onboarding requests triggered via customer demand
- Execute onboarding workflows across LTI and API integrations, from intake to go-live
- Act as the primary coordination point between customers, internal teams, Technology/Product, and external vendors for standard and advanced/custom integration setup
- Ensure alignment with defined workflows, SOPs, and commercial scope
- Drive consistency, documentation, scalability, quality standards, and transparent status reporting across integration processes
Key Responsibilities
1. Integration onboarding execution (End-to-End)
- Manage onboarding lifecycle:
- Intake and eligibility validation (forms / qualification logic)
- Customer onboarding guidance and documentation sharing
- Coordination of initial setup calls and configuration steps
- Creation and tracking of techni
📌 Integrations Specialist (India)
🏢 Pearson
📍 India