Job Summary

We are looking for proactive and customer-focused Business Development Center (BDC) Executives to manage inbound and outbound lead calls. The role involves engaging with prospective customers, qualifying leads, addressing product-related queries, and coordinating with the sales team to ensure timely follow-ups and conversions.

Role & responsibilities :
- Handle assigned customer leads through outbound and inbound calls.
- Contact and qualify prospective customers based on predefined criteria.
- Provide accurate information about EMotorad's products and services.
- Understand customer requirements and guide them through the sales process.
- Schedule callbacks, test rides, or dealer visits where applicable. Maintain detailed records of customer interactions in the CRM system.
- Coordinate with the Sales and Dealer teams for timely lead closure. Meet daily productivity targets of approximately *1,000 call attempts per agent* (including connected and unanswered calls).




- Ensure high standards of customer experience and professionalism during all interactions.
- Follow up with leads to maximize conversion opportunities.

Required Qualifications
- Bachelor's degree in any discipline.
- 1-3 years of experience in Customer Support, BPO, Inside Sales, or Business Development.
- Freshers with excellent communication skills are encouraged to apply.
- Experience using CRM tools is an added advantage.

Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer handling and persuasion abilities.
- Ability to work in a target-driven environment.
- Good listening, problem-solving, and follow-up skills.
- Basic computer proficiency (MS Office, CRM tools, email).
- Robust organizational and time management skills.

Language Requirement Fluency in at least one of the following regional languages:
- Kannada • Telugu • Tamil • Malayalam

Preferred: English and Hindi proficiency.

📌 Business Development Executive (Pune)
🏢 EMOTORAD
📍 Pune