Description

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

• Scripting for call flow change or Holiday request in ICM Script

• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

Role

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

• Scripting for call flow change or Holiday request.

• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

• Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway,



Cisco IPT and Nice Logger.

• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

• Should be ready to work in 24/7 business support workplace

• Should be having 4+ years of experience on Cisco Voice platform.

• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

• Should have strong verbal & written communication skills

📌 CiscoUCCE (India)
🏢 Servion Global Solutions
📍 India