16 Aug
|
Team Computers
|
Khandala
16 Aug
Team Computers
Khandala
Role & responsibilities
Job Title: L1 Desktop Support Engineer
Experience: 1 to 3 Years
Key Responsibilities:
- Provide Level 1 support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows OS, MS Office, and standard software.
- Resolve hardware, software, and basic network issues.
- Handle user onboarding, asset allocation, and IT asset tracking.
- Log, track, and resolve tickets within defined SLAs.
- Escalate complex issues to the L2 support team when required.
Preferred candidate profile
- Knowledge of Windows OS, MS Office, Outlook, and basic networking.
- Experience with desktop/laptop troubleshooting and IT asset management.
- Familiarity with ticketing tools and remote support.
- Positive communication and customer service skills.
📌 Desktop Engineer, Khandala
🏢 Team Computers
📍 Khandala