Job Purpose:

The Relationship Manager ? Alternate Channels (CSC) is responsible for driving business growth through the Common Services Centre (CSC) network by building and managing strong relationships with Village Level Entrepreneurs (VLEs) and CSC stakeholders. The role focuses on partner onboarding, activation, lead generation, business development, and ensuring sustained productivity of the CSC channel to achieve business targets.

Key Responsibilities:
- Develop and maintain strong relationships with CSC centres, Village Level Entrepreneurs (VLEs), and other channel stakeholders.
- Identify, onboard, and activate current CSC centres within the assigned territory.
- Generate business leads and drive sales through the CSC channel.
- Conduct regular field visits to CSC centres to monitor performance and strengthen partner engagement.
- Train and educate VLEs on company products, sales processes, digital platforms, and compliance requirements.
- Support CSC partners in resolving operational, technical, and service-related issues.
- Plan and execute awareness campaigns,



promotional activities, and local marketing initiatives to increase product adoption.
- Track and manage partner productivity, lead generation, and sales performance through CRM/MIS systems.
- Coordinate with internal sales, operations, customer service, and marketing teams to ensure seamless partner support and lead conversion.
- Achieve monthly and quarterly business, activation, and revenue targets.
- Monitor market trends, competitor activities, and provide feedback to improve channel effectiveness.
- Ensure adherence to company policies, regulatory guidelines, and documentation standards.

Skills Required:
- Strong relationship management and stakeholder engagement skills.
- Excellent communication, presentation, and interpersonal abilities.
- Good understanding of the CSC ecosystem, rural distribution, and alternate channels.
- Sales and business development capabilities.
- Ability to conduct tra

📌 RM-Alternate Channel (Lucknow)
🏢 IIFL home finance
📍 Lucknow