Job Description - Call Center AgentAbout The Company
Advait Techserve is a leading technology solutions provider specializing in banking, financial services, and ATM operations. With a commitment to delivering exceptional customer service and innovative solutions, Advait Techserve has established itself as a trusted partner for clients across various industries. Our dedicated team of professionals works tirelessly to ensure seamless service delivery, operational excellence, and continuous improvement in all our offerings. We foster a collaborative and inclusive work environment that encourages growth, learning, and professional development.

About The Role
We are seeking enthusiastic and motivated individuals to join our team as Call Center Agents. This entry-level position is ideal for freshers looking to start their career in the customer service and technical support domain. As a Call Center Agent at Advait Techserve, you will be the first point of contact for clients and field technicians, providing essential support to ensure smooth operations of banking and ATM services.



The role involves handling service requests, troubleshooting issues, updating clients on service statuses, and coordinating with internal teams to resolve client queries efficiently. This position offers a dynamic work environment, rotational shifts, and an opportunity to develop valuable communication and problem-solving skills.

Qualifications
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office applications including Windows, Word, Outlook, and Excel
- Freshers are encouraged to apply; prior experience is not required
- Ability to work in rotational shifts and adapt to a rapid-paced environment
- Strong interpersonal skills and a customer-centric attitude

Responsibilities
The key responsibilities of this role include:
- Accept and process client requests, service emails, and updates via phone and email channels.
- Ac

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