Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Application Functional Support
Position: Application Functional Support
Experience: 7.1-9 years
Category: IT Infrastructure
Main location: Chennai / Mumbai
Position ID: J0726-1478
Responsibilities
Direct responsibilities
. Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise
.
Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions
. Collaborate with internal teams to ensure seamless operations and resolve functional issues.
. Apply ITIL principles and incident management best practices to ensure productive and effective issue resolution
. Test and simulate business processes and applications to identify areas for improvement and optimize performance
. Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.
Contributing responsibilities
. Team player
. Effectively communicate work and delivery status
. Open to adaptation of new technology, learning and implementation within the project.
. Ensure delivery timelines are met while maintaining high quality and compliance standards.
Technical & Behavioral competencies
. 8 10 years of professional experience in Applic
📌 Application Functional Support (Chennai)
🏢 CGI
📍 Chennai