About the job

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with robust commitment to develop advanced data standards to increase reusability interoperability and thus accelerate impact on global health.

Global Learning Services within People Services is responsible for managing and supporting Sanofis e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage,



and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.

Main responsibilities:
- Manage HR queries from employees using the procedures provided and articles in the knowledge base. Work in the case management tool to report each case and Progress on the resolution. Provide customer service to the employees mainly on People Services queries verbally and in writing
- Provide Level 2 fun

📌 Tier 2 Analyst WD (Hyderabad)
🏢 Sanofi
📍 Hyderabad